Quality Service Statement

Q3000 Legal Quality Standard

  • We will observe the utmost confidentiality with regard to your affairs.
  • We will be courteous in all our dealings with you.
  • We will explain your legal options and the procedures involved clearly to you to assist you in making the best decisions about your affairs both initially and as the matter progresses.
  • We will give you information in writing about our own and other charges as soon as possible in accordance with legislation.
  • Once agreed instructions have been accepted, we will progress your affairs efficiently.
  • We will keep you informed of the progress of your affairs on an ongoing basis. Where information is not immediately available, we will send you an interim reply.
  • We will respond quickly to your letters and telephone calls.
  • All client monies shall be held strictly in accordance with the Solicitors Accounts Regulations.

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