- We will observe the utmost confidentiality with regard to your affairs.
- We will be courteous in all our dealings with you.
- We will explain your legal options and the procedures involved clearly to you to assist you in making the best decisions about your affairs both initially and as the matter progresses.
- We will give you information in writing about our own and other charges as soon as possible in accordance with legislation.
- Once agreed instructions have been accepted, we will progress your affairs efficiently.
- We will keep you informed of the progress of your affairs on an ongoing basis. Where information is not immediately available, we will send you an interim reply.
- We will respond quickly to your letters and telephone calls.
- All client monies shall be held strictly in accordance with the Solicitors Accounts Regulations.